PRIVACY POLICY

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INTRODUCTION

This Privacy Policy explains how Orame ("we", "us", "our") collects, uses, stores, and protects your personal information when you visit our website or make a purchase from us. By using our website, you agree to the collection and use of information in accordance with this policy.

Business Address:
A-55, Uttam Nagar, Vikas Nagar, Suraksha Vihar,
New Delhi – 110059, Delhi, India

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1. INFORMATION WE COLLECT

We collect the following types of information:

Personal Information You Provide:
• Full name
• Email address
• Phone number / WhatsApp number
• Billing and shipping address
• Payment details (we do not store card numbers — payments are processed by secure third-party gateways)
• Order history and purchase preferences
• Messages or enquiries submitted through our contact form

Information Collected Automatically:
• IP address and geographic location
• Browser type and version
• Pages visited, time on site, and click behaviour
• Device type and operating system
• Referring website or search terms
• Cookies and similar tracking technologies

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2. HOW WE USE YOUR INFORMATION

We use your information to:

• Process and fulfil your orders
• Send order confirmations, invoices, and shipping/delivery updates
• Communicate with you regarding your account or purchases
• Provide customer support and resolve disputes or complaints
• Send promotional emails, offers, and updates (you may unsubscribe at any time)
• Personalise your shopping experience
• Improve our website, products, and services
• Detect, investigate, and prevent fraudulent transactions or misuse
• Comply with applicable laws and regulations in India

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3. SHARING YOUR INFORMATION

We do not sell, rent, or trade your personal information to any third party.

We may share your data only with:

• Shipping and logistics partners (e.g. Shiprocket, Delhivery, BlueDart) to deliver your orders
• Payment gateway providers (e.g. Razorpay, PayU, UPI networks) to process transactions
• Marketing and communication tools (e.g. email service providers) to send updates
• Analytics providers to understand website usage and improve experience
• Legal authorities if required by law, court order, or government regulation

All third-party service providers are contractually bound to keep your data confidential and use it only for the purpose it was shared.

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4. COOKIES

We use cookies to:
• Keep you signed in to your account
• Remember your cart items
• Understand how visitors use our website
• Deliver relevant advertisements

You can control or disable cookies through your browser settings. Note that disabling cookies may affect the functionality of our website.

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5. DATA RETENTION

We retain your personal information for as long as necessary to fulfil the purposes described in this policy — including for legal, accounting, or reporting requirements. Order records are typically retained for a minimum of 5 years as required under Indian tax regulations.

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6. DATA SECURITY

We take reasonable technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. All payment transactions are encrypted using SSL/TLS technology. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

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7. YOUR RIGHTS

You have the right to:
• Access the personal information we hold about you
• Request correction of inaccurate or incomplete data
• Request deletion of your personal data (subject to legal obligations)
• Opt out of marketing communications at any time
• Withdraw consent where processing is based on consent

To exercise any of these rights, please contact us at the details below.

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8. THIRD-PARTY LINKS

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to read their privacy policies before providing any personal information.

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9. CHILDREN'S PRIVACY

Our products and website are not directed at children under the age of 18. We do not knowingly collect personal information from minors. If you believe a minor has provided us with personal information, please contact us immediately.

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10. CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time. The updated version will be posted on our website with the revised date. Continued use of our website after any changes constitutes your acceptance of the updated policy.

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11. CONTACT US

For any privacy-related queries or requests, please contact:

Orame (Ritik Kashyap)
A-55, Uttam Nagar, Vikas Nagar, Suraksha Vihar,
New Delhi – 110059, Delhi, India
GSTIN: 07ILFPK9211P1ZH

Email: oramelife@gmail.com
Phone: +91 87006 01661
Website: www.oramelife.com

We aim to respond to all privacy queries within 5 business days.

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